Refund policy

Training and reservation cancelations:

All CAG classes are booked by reservation which means YOU call and coordinate for the training day and time. Classes are managed on a first come first serve basis even if this means we have to forgo more expensive course to service your class, and as such Crisis Application Group will not issue refunds with in 96 hours of the established training date.

Never to Return Policy (NTR)

Crisis Application Group manages a professional and mature membership group. As such we expect the highest standards of conduct from our members and affiliates. Crisis Application Group reserves the right to remove a client from either the business or client membership (or both) with out a refund. If a person is placed on the “Never to Return” list they will not be authorized to participate at any CAG events or use the Shop CAG online store. No refunds will be issued if gross misconduct leads to getting placed on the NTR list.

Retail purchases:

You have 14 days upon receipt of any retail item to notify Crisis Application Group in writing of the problem.

Refunds will be handled on a case by case basis.